Terms & Conditions

Welcome to Solar Heater And Water Filter Traders

These Terms and Conditions govern your access to and use of the Site, products, and services offered by us. By accessing or using the Site, you agree to be bound by these Terms. Please read these Terms carefully before using the Site.

Product Purchase and Payment

No Online Payment: Please note that we currently do not offer online payment options. All purchases must be made through offline methods such as phone, email, or mail order.
Order and Confirmation: To place an order, you must complete the online order form with accurate and complete information. We will confirm your order by email. This confirmation email does not constitute acceptance of your order, but rather an acknowledgement that we have received it. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Payment Methods: For offline payments, we accept methods such as bank transfer, cash on delivery (COD), credit card payment over the phone (if applicable), or postal money order. Full payment must be received before we process your order.
Shipping and Delivery: We will ship your order according to the agreed-upon method and estimated timeframe. We are not responsible for delays in shipping caused by unforeseen circumstances or by the chosen shipping provider. Delivery fees may apply and will be displayed during checkout.
Installation: Installation of solar panels and water purifiers may require additional services from qualified professionals. We can provide recommendations for installers in your area, but installation is not included in the purchase price and must be arranged and paid for separately.

Product Returns and Refunds

Return Policy: You may return unopened and unused products within [number] days of delivery for a full refund. Please contact us via [email address] or [phone number] to initiate a return. Returned items must be accompanied by the original receipt and packaging.
Non-returnable Items: Certain items, such as opened or used products, custom-ordered items, and perishable goods, cannot be returned.
Refunds: All refunds will be issued to the original payment method used for the purchase. Please allow [number] business days for your refund to be processed.

User Content

You may be able to submit content to the Site, such as product reviews or questions. You are solely responsible for the content you submit. By submitting content, you grant us a non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content.
You agree not to submit any content that is illegal, offensive, or infringes on the rights of others.

Intellectual Property

The Site and its content are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use any of our content without our express written permission.

Disclaimers and Warranties

The Site and its content are provided “as is” and without any warranties of any kind, express or implied. We disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Site will be uninterrupted or error-free, or that any defects will be corrected.

Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of Nepal. Any dispute arising out of or relating to these Terms will be resolved through Mediation in Kathmandu.