Refund and Returns Policy

Overview

We are committed to providing you with high-quality solar panels and water purifiers. We understand that sometimes circumstances change, and you may need to return or request a refund for your purchase. This Refund and Return Policy outlines your rights and our procedures for such situations.

Refunds

Unopened and Unused Products: You may return unopened and unused products within 986-0711764 days of delivery for a full refund. Please contact us via 986-0711764 or nthapa003@gmail.com to initiate a return. You will be responsible for the return shipping costs.
Opened or Used Products: Opened or used products cannot be returned unless they are defective or malfunctioning. Please refer to the “Defective Products” section below for details.

Exchanges

Defective Products:

We offer a [Warranty Period] warranty on all our products. If your product becomes defective within the warranty period, we will repair or replace it at our discretion. Please contact us via 986-0711764 or nthapa003@gmail.com to report a defective product.
You will be responsible for shipping the defective product to us. We will cover the return shipping costs for the replacement product.
Refund and Return Policy for our website. (No Online Payment)

Returns

Unopened and Unused Products: You may return unopened and unused products within 986-0711764 days of delivery for a full refund. Please contact us via 986-0711764 or nthapa003@gmail.com to initiate a return. You will be responsible for the return shipping costs.
Opened or Used Products: Opened or used products cannot be returned unless they are defective or malfunctioning. Please refer to the “Defective Products” section below for details.

Defective Products:

We offer a warranty on all our products. If your product becomes defective within the warranty period, we will repair or replace it at our discretion. Please contact us via 986-0711764 or nthapa003@gmail.com to report a defective product.
You will be responsible for shipping the defective product to us. We will cover the return shipping costs for the replacement product.

Non-Returnable Items:

Custom-made or specially ordered products cannot be returned unless they are defective.
Installed products cannot be returned.

Refunds for returned products will be issued to the original payment method used within [Number] business days of receiving the returned product. Please note that processing times may vary depending on your bank or financial institution.
If you placed your order offline, your refund will be issued in the same manner as your original payment (cash, check, etc.).